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A. The $50.00 fee is Kalbarri Escapes Booking Fee which is charged for admin service, you will still be required to pay this fee on every booking made. The fee is added to your booking amount at the time of making the booking. If a price needs to be altered manually or price changes for any other reason, the $50.00 booking fee still stands whether or not it was quoted to you.

A. All cancellations are to be received in writing either by mail or email and will only be refunded when the premises are fully relet for the same period and at the same time. All cancellations will be subject to a $75 cancellation/handling fee and there will be no refund of the $50.00 booking fee charged or the credit card surcharges charged. No refunds will be made for early departures or refusal to stay at a booked property. KE will not be held responsible should the accommodation not meet your expected style or expectations required by you. Also Link to our full conditions - http://www.kalbarriescapes.com.au/terms-conditions

A. You need to request the cancellation via HomeAway/Stayz Service Fee Enquires or Complaints 1300 554 367 https://help.homeaway.com.au/articles/Can-I-receive-a-refund-for-my-cancelled-reservation https://help.homeaway.com.au/articles/What-is-the-service-fee We have no control over any booking fees or additional charges from HomeAway. Please contact us directly in the future to plan your next stay in Kalbarri.

A. You need to request cancellation via booking.com Please log into your profile @ Booking.com Cancellation Information Trip Terms & Conditions Prepayment, Cancellation No-shows & The Fine Print We have no control over any booking fees or additional charges from Booking.com. Please contact us directly in the future to plan your next stay in Kalbarri.

Standard Kalbarri Escapes Holiday Properties Check-in is from 2:00pm. Keys and a map to your apartment can be collected from: Kalbarri Escapes Office 62 Grey Street, Kalbarri Office Hours: 9:00am – 5:00pm Monday to Friday and weekends when needed Riverview Holiday Apartments Check-in is from 3:00pm. Keys and a map to your apartment can be collected from: Riverview Holiday Apartments Office 23 Clotworthy Street, Kalbarri Office Hours: 8:00am – 4:00pm Monday to Sunday If the property has been vacant prior to your stay, we may be able to offer an earlier check-in. Please contact us the day before arrival to check availability. During peak periods, check-in times remains strict, as cleaners require the time between the 10:00am checkout and guest arrival to prepare the property.

A. You will be notified by email 2 days prior to your arrival of the access code to our keysafe. Keys & map to accommodation will be placed in an envelope with guest name on front and placed in keysafe for collection on guest arrival.

A. Unfortunately, we do not allow anybody to enter the property during the cleaning time.

A. Checkout is strictly 10am, you may be charged for an extra day stay if you remain in the property after 10am.

A. All of our properties are self contained in regards to Kitchenware, TV, DVD, etc, most do have linen but some properties do ask you to BYO linen, this should be made clear on the description of the property, if you are unsure please call or email our office and we can help you.

A. There will be a toilet roll, 1x bin bag, a small amount of dishwashing liquid and dishcloth provided on check-in. All other consumables are the responsibility of the guest.

A. The address of our office is 62 Grey Street - The Contessi Kalbarri Escapes Office. We are located next to the Kalbarri Visitors Centre and Kalbarri Fish & Chips. If you do have any problems finding us, please give us a call, we will help you with directions.

A. We will provide you with a clearly marked map on arrival, there is also a Google map provided on the location button of the property on the website. You can also search the property name in Google Maps.

A. We block out all peak dates to enable guests to rebook during their stay if they wish. You will need to pop in or call the office to do so, prior to your departure. If you do not rebook your dates for the next year during your stay, those dates will then be made available to the Wish List guest and then released to the general public.

A. You will need to contact the office in regards to a cancellation. All cancellation policies are listed in our terms and conditions which you can read through from the link provided in your pending/confirmed emails, also on the terms and conditions link at the bottom of every page on our website. Deposits are non-transferable. http://www.kalbarriescapes/terms-conditions

Contact Sandra Roberts on 0499 899 179 or info@kalbarriescapes.com.au